No two independent stores in our network are alike. Each store strives to be the ‘Best Store in Town,’ from the products they sell to the charities and organisations they support and the local people who work there. They sit at the heart of their communities, perfectly tailored for the locals.
Our retailers mix the charm, knowledge and convenience of a local store with the quality and competitive prices of a national one. Being part of a network of 1,600 stores means that we can offer everyday low prices on the products that matter most to customers. It is these attributes that create a point of difference for our retailers that local communities value.
Our independent retailers are active in their communities and support a variety of local charities, sporting clubs, schools and other initiatives via our Community Chest program.
Local communities also benefit through contributions to Community Chest from the sales of our Community Co private label range, while delivering great value to customers. Community Co has continued to expand its taste tested quality range since its launch in FY17 and is now available in all IGA and Supa IGA stores nationally. A further 100 products were added to the range during the year including a number of fresh items. We now have around 280 products in the range and expect to grow this to around 750.
Metcash’s Convenience division provides a ‘one wholesale solution’ for more than 90,000 customers nationwide including; forecourt retail, convenience businesses, small coffee shops, fresh food outlets and restaurants.
In 2017 Metcash merged Campbells Cash & Carry with C-Store Distribution to create a single Convenience business. With a clear focus on our customers, we are committed to offering; ‘Choice, Service and Price’.
A single nationally managed sales team assists Metcash’s Convenience customers wherever they are in Australia. We offer a telesales service and web-based ordering, and a mobile app is currently in development which will enable shop floor ordering. We are also trialling enhanced delivery services with smaller, multi-temperature trucks delivering on flexible schedules to suit customer needs in several locations.
The Convenience division is a flexible, one-stop shop for Convenience customers, for example; products can be purchased in single units or cases, to enable small top-up orders throughout the week.
In 2016, we launched ‘Low Down Prices’, offering competitive everyday prices on 300 high volume products, with additional products continuing to be added.
Metcash is committed to continuing to develop its convenience business for the benefit of both our customers and our suppliers.
We recognise that every one of us is an individual and that each city or town where we have stores is different. We understand that we are a culturally diverse nation of more than 23 million people with different likes and dislikes.
As a result, through our network of independently owned stores (all 1,400 of them), we tailor our ranges and brands to give our local customers more of what they like. This includes many of your favourite brands; the ones you may no longer find on shelves in other supermarkets.
We proudly support Aussie producers too, by stocking ranges of locally-made products.
We actively participate in the communities around our stores doing whatever we can to help local schools, surf clubs or hospitals whether it’s footie balls for the under 14s or life-saving equipment.
Foodland stores are local, independently owned supermarkets so when you shop with us you help support your local community. Foodland is indeed ‘The Mighty South Aussies’.
Foodland retailers have been supporting South Aussie sporting and community clubs, charities and schools for 50 years. Our retailers donate to over 200 sporting clubs, 100 schools and kindergartens and over 250 other charities and community groups every year.
We proudly support Minda and Little Heroes Foundation, both of which make our communities happier places. Our community focus would not have been possible without the great support of our loyal customers along with the many valued suppliers to Foodland. We are continuing to support many worthwhile charities in 2016 and we remain committed to the South Aussie community.
Friendly Grocer is part of a buying group acting on behalf of all our members to provide very competitive prices to all our customers. With over 240 stores in QLD, NSW and ACT, with all stores owned, run and managed by local people. Friendly Grocer is “Just around the corner”.