The types of personal information collected and held by Metcash will vary depending on the nature of your employment with us. This information may include any or all of the following:
- name, address(es), telephone number(s) and other contact details;
- associated company name(s), current and previous position(s), occupation and other business details;
- electronic address(es);
- photographs or digital images;
- bank account details;
- credit card details (where relevant);
- tax file number (TFN)/Australian Business Number (ABN);
- transaction details relating to your use of our products, services or benefits;
- date of birth;
- CVs, references, application forms, details of education, job history and experience (both within Metcash and with previous employers), areas of expertise, qualifications, contracts of employment and offer letters;
- details of compensation and benefits (including details of company loans, salary, pension/superannuation contributions), and records relating to working time, holiday and other leave;
- trade union/professional association membership;
- details of criminal convictions, where you disclose such information to us or consent to us performing a criminal record check on you;
- other information derived from background checks, including previous address details;
- emergency contact details;
- health information (such as COVID-19 vaccination status, medical records, sickness absence records and medical certificates); and
- other details relevant to your employment.
How Metcash collects personal information
Generally, Metcash collects personal information directly from you, such as:
- when you apply for a position;
- in the course of your employment with Metcash;
- through the use of (legally permitted) surveillance activities such as the use of CCTV security cameras or internet and email monitoring; or
- when you have other dealings with us.
In some circumstances, Metcash may collect personal information from third parties, such as information about you from publicly available sources, where relevant to your employment or role with Metcash.
Metcash collects, stores, uses and discloses personal information of Employees for a variety of purposes, including:
- to administer Metcash’s payroll system and Employee benefits (such as bonuses, pensions, leave entitlements);
- to facilitate the management of work and Employees;
- to address health and safety matters;
- to carry out appraisals, performance reviews and salary reviews, disciplinary investigations and meetings;
- to operate and check compliance with our employment/workplace rules and policies;
- to operate our IT and communications systems such as the use of phones and IT infrastructure;
- as authorised or required by law, including record keeping requirements and obligations under workplace relations legislation;
- to establish and maintain your relationship with us;
- to provide the products or services you have requested from us and keep a record of them;
- to answer any inquiry you make; and
- to provide career development opportunities and options to our current and former Employees.
Metcash may also disclose your personal information to third parties who work with us in our business to provide, promote or improve products or services, such as consultants and professional advisers.
As an employer, Metcash is required to collect certain information under various workplace relations, tax, superannuation and other legislation.
If you do not provide us with any information we request, Metcash may not be able to perform necessary functions as an employer or, in the case of tax file numbers, taxation law may require additional deductions to be made from amounts payable to you.
Metcash may also use and disclose your personal information for:
- audit and other purposes associated with assessing, monitoring, testing, identifying issues in relation to, and ensuring compliance with, Metcash’s codes of conduct, policies, procedures, data integrity, payroll and reporting practices and information;
- internal audits into the functioning and running of internal departments to identify fraud, mismanagement, misconduct or any unlawful behaviour; and
- the production and delivery of reports in relation to the above.
How Metcash stores and protects personal information
Metcash stores personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken reasonable steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.
Additionally, Metcash takes reasonable steps to destroy or permanently de-identify personal information when we no longer need it.
The internet is not a secure method of transmitting information. Accordingly, other than where Metcash uses secure socket layer technology (“SSL”) to ensure information (such as credit card information) is securely transmitted and processed, Metcash cannot and does not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.
- other Metcash Employees;
- customers or suppliers, but only to the extent this is required (whether by the customer, the supplier, Metcash or by law, including public health orders) in order for you to perform your role (for example, attending a customer or supplier site);
- professional advisers such as accountants, solicitors, business advisers and consultants;
- government bodies and regulatory authorities;
- third party service providers that are used by Metcash to store collected information and persons who do business with us (such as IT systems suppliers, pension scheme, superannuation or medical benefit providers, insurers or underwriters, or outsourcing providers); and
- companies that we plan to merge with or be acquired by or who may invest in us.
Metcash discloses personal information, for some of the purposes described above, to organisations located in other countries, including the United Kingdom, the United States of America and India. We may also make personal information held in Australia, New Zealand or the other countries listed above remotely available for processing by service provider personnel located in other countries, such as China and Thailand.
Examples of where Metcash may disclose your personal information to organisations in other countries include (without limitation):
- between its Australian and New Zealand group companies, including to Australia in respect of Employees engaged in connection with Metcash’s New Zealand operations and to New Zealand in respect of Employees engaged in connection with Metcash’s Australian operations;
- to China in relation to Personnel who are directors of related Chinese entities; and
to Visa agencies in various countries when hiring Employees from overseas, or assisting with securing visas for Employees to travel overseas.
Metcash will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact the People Advice Centre at firstname.lastname@example.org.
At your request, Metcash may in its discretion (unless required by law, in which case it will) provide you with a copy of any personal information which we hold about you. We may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.
We will promptly acknowledge and investigate any complaint about the way we manage personal information.
- so that your preferences for a particular site can be stored;
- to secure our users and our IT infrastructure;
- to improve your browsing experience; and
- to help tailor services to you.
Information is also generated whenever a page is accessed on a Metcash website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.
You can find more details about these technologies, the data they collect and how you can opt out of certain conduct in the privacy policies and other consumer-facing documentation for those technologies (for example, via Google’s AdsPreferences Manager). You may need to opt-out separately from each technology. The website www.youronlinechoices.com.au also allows you to opt-out of some online behavioural advertising and provides further information about how online behavioural advertising works. Your browser may also allow you to turn off or disable cookies and certain other technologies. Please be aware, however, that if you turn off or disable these technologies, you may not be able to experience the full functionality of our websites and associated services.
If you wish to update personal information we hold about you, please contact the People Advice Centre at email@example.com or speak with your P&C contact.
Metcash will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations.