Last updated: 7 December 2023
Where we refer to the “Privacy Act” in this Policy we mean, if you are located in Australia, the Privacy Act 1988 (Cth) and if you are located in New Zealand, the Privacy Act 1993 (NZ).
In some circumstances alternative specific privacy policies or notices may apply to you in addition to or instead of this one. For example, we have specific privacy policies and notices for IGA Rewards, SUPA CLUB and other customer rewards programs.
What personal information do we collect and hold?
The types of personal information we collect and hold will vary depending on your dealings with us and the circumstances in which we collect and hold your information. For example, we may collect and hold different types of personal information about customers, suppliers, contractors, advisers, retailers and job applicants.
The types of personal information, current and historical, which we collect and hold include:
- contact details (e.g. address(es), email address(es), telephone number(s));
- name of any organisation you are employed by or associated with;
- position, title, profession or occupation;
- identification details (e.g. date of birth, gender and government identifiers like ABN, drivers licence number and passport number)
- financial details, including bank and credit card details;
- details of transactions, communications and activity relating to our products, services, benefits and business;
- preferences, interests and opinions relevant to our business and operations;
- membership numbers or other personal identifiers related to your access to or use of our services;
- health and medical information (e.g. injury details if there is an incident at one of our stores or sites, vaccination information where required or for safety purposes, medical records relevant to staff absences or suitability for roles);
- other personal information you provide to us.
We may also collect the following types of current and historical information in the context of work and recruitment arrangements (e.g. in relation to contractors, suppliers, retailers and job applicants):
- work history and other work-related details;
- details of your assets and credit history;
- payroll information (e.g. salary, benefits, leave, tax file number (TFN), superannuation details);
- background checks including criminal background and financial information;
- citizenship, visa and work eligibility information;
- CVs, references, application forms, details of education, job history and experience (both within Metcash and with previous employers), areas of expertise, qualifications, contracts of engagement and offer letters;
- trade union / professional association membership;
- emergency contact details;
- information for identifying and managing conflicts of interest and financial and personal interests (including those of family members); and
- your date of birth and driver’s licence number where required (for example, to comply with age restrictions, or in order to verify your identity such as through “Know Your Customer” (KYC) and other due diligence checks under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act) when you apply for credit terms/financial accommodation with us).
How do we collect your personal information?
Metcash collects personal information in a range of ways, often directly from you, but sometimes in other ways. The ways we collect personal information include:
- through your access to and use of our websites, or when you email us;
- through the use of digital technologies as described further below;
- during conversations with you in person (such as in store or via telephone);
- through security cameras at our premises;
- when you apply for credit terms/financial accommodation with us, or complete an application, expression of interest form, purchase order, agreement or similar or related paperwork;
- through your participation in our procurement processes;
- when you apply for a job with us;
- when you enter into a competition or promotion run or supported by Metcash;
- when you register to use one of our marketing or promotional programs, platforms or portals;
- when you subscribe to receive communications from us;
- when you complete one of our surveys;
- from business partners we collaborate with to conduct marketing and promotional activities (including suppliers and retailers, and their service providers);
- in connection with pre-employment screening checks (e.g. criminal record checks, bankruptcy checks and medical records and health information which may by collected from a medical practitioner as part of a pre-employment medical examination);
- from third parties that assist us in relation to identity verification and KYC checks, and other due diligence checks under the AML/CTF Act (e.g. when you apply for credit terms/financial accommodation with us), including credit reporting agencies, AML/CTF service providers, law enforcement agencies and government entities;
- from related companies and Metcash group companies;
- from your representatives (including legal representatives);
- from other third parties such those described under “Who do we disclose your personal information to?”;
- from publicly available information and databases;
- by creating new information through analysis, interpretation, combination and review of existing information;
- otherwise in the course of us providing you with a requested product, service or benefit; and
- when you have other dealings with us.
Why do we collect, hold, use and disclose your personal information?
Metcash collects, holds, uses and discloses personal information for a variety of different purposes relating to our functions and activities, which include:
- to establish and maintain our relationship with you, and provide you with information to enable you to remain in contact with Metcash;
- to assess and process an application you may make to us;
- to provide the products or services you have requested from us, and keep a record of them, and process any payments you make to us;
- to ensure that you can provide products or services to us in the course of any engagement that we may have with you;
- to administer our promotions and competitions;
- to provide credit to you, or pay you for products or services you provide to us;
- to provide you with access to protected areas of our websites;
- to respond to your enquiries;
- to process and respond to your complaints;
- to perform our internal and external administrative functions, including maintaining and updating our records;
- to notify you of, and register you for, our events and promotions;
- to conduct surveys;
- to assess the performance of our websites and to improve the operation of the websites, and for other data analytics purposes;
- to assist us to make our services and products more valuable or useful to you;
- to conduct due diligence, identity verification and KYC checks;
- to evaluate, enter into, implement and otherwise facilitate corporate transactions such as mergers and acquisitions involving us;
- to recruit, train, manage and work with our workforce including staff, retailers and suppliers;
- to enable us to perform any duties we owe to you;
- to otherwise enable us to perform our business activities and functions;
- any other purposes described to you at or around the time of collection of the information;
- purposes to which you have provided your consent;
- to protect the safety and security of our customers, workers, sites, systems and assets;
- to protect and enforce our legal rights and obtain professional advice;
- to comply with industry standards and our policies;
- to investigate, review, mitigate risks associated with, and inform you of, a data or other security breach involving your personal information; and
- as required or authorised by law, or a court or tribunal order. For example, we are required or authorised by law to collect personal information under certain laws including the Income Tax Assessment Acts and other tax laws; Corporations Act; Privacy Act; occupational health and safety acts; public health acts; workers compensation acts; liquor, liquor control and liquor licensing acts; tobacco and smoking acts; surveillance devices acts and similar laws.
Where we have your consent or are otherwise permitted by law to do so, Metcash may also use and disclose your personal information to send direct marketing to you from:
- Metcash Trading Limited and its related bodies corporate; and
- third parties who provide services to us.
The direct marketing may relate to:
- our products and services;
- the products and services of other parties;
- promotions run by us or other parties; or
- other new developments we believe may be of interest to you.
You may opt-out of receiving this direct marketing from Metcash or third parties through the unsubscribe function that will be made available to you with each direct marketing communication.
If personal information is not provided
You do not generally have to provide us with any personal information however, if you do not do so, this may limit the assistance we are able to provide you. For example, we may not be able to complete a transaction you have entered into, finalise payment for a product or service you have ordered or supplied, consider or process an application you have made, provide a product, service or benefit that you have requested, ensure that you can provide us with products or undertake services that we have requested of you, grant credit terms, accept or validate your entry in a promotion or contact you in connection with the promotion, tailor, optimise or enhance your use or experience of our websites, respond to your queries or complaints or otherwise handle your enquiries or process your job application.
Who do we disclose your personal information to?
Metcash may disclose your personal information to various third parties including:
- our personnel;
- related companies and Metcash group companies;
- manufacturers and suppliers;
- couriers and delivery contractors;
- customers and suppliers, for example, in connection with complaints or queries, or to the extent this is required (whether by the customer, the supplier, Metcash or by law, including public health orders) in order for you to perform your role (such as attending a customer or supplier site);
- marketing consultants and promotions companies (some of whom are engaged for the purposes of directly marketing products, services and promotions to you);
- our professional advisers such as accountants, solicitors, business advisers and consultants;
- government bodies and regulatory authorities;
- credit reporting agencies or bodies in accordance with our Credit Reporting Data Management Policy;
- companies that we plan to merge with or be acquired by or who may invest in us;
- payment processors, debt collectors, web hosting providers, IT service providers and other third party service providers that are used by Metcash to verify or store collected information;
- in the context of work and recruitment arrangements (e.g. in relation to contractors, suppliers, retailers and job applicants): referees, educational and training institutions and background check services.
How do we store and protect your personal information?
Metcash stores personal information in a combination of computer storage facilities, paper-based files and other records, both at our own premises and with the assistance of service providers.
In so doing, we have taken reasonable steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.
When we no longer need your personal information, we take reasonable steps to destroy or permanently de-identify the information.
Disclosure of personal information to overseas recipients
The parties that Metcash discloses personal information to may be located in Australia or other countries, including the United Kingdom, Ireland, Germany, Belgium and other EU countries, the United States of America, India, New Zealand, China and Thailand.
We take reasonable steps to ensure that overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
How you can access and correct your personal information
Metcash will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact our Privacy Officer by email (at firstname.lastname@example.org) or at the address detailed below.
At your request, Metcash will provide you with a copy of, or correct, any personal information which we hold about you, unless an exception under the Privacy Act applies. We may charge reasonable fees for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.
- so that your preferences for a particular site can be stored;
- to improve your browsing experience; and
- to help tailor advertising and promotions to you.
Information is also generated whenever a page is accessed on a Metcash website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our websites’ performance.
How to contact us or make a complaint
The Privacy Officer
Metcash Trading Limited
1 Thomas Holt Drive
Macquarie Park NSW 2113
We will promptly acknowledge and investigate any complaint about the way we manage personal information.
Metcash will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations. If our response to your complaint does not address your concerns to your satisfaction, you may have the right to make a complaint to a competent regulator (e.g. in Australia, the Office of the Australian Information Commissioner, whose website is located at www.oaic.gov.au and in New Zealand, the Office of the Privacy Commissioner, whose website is located at www.privacy.org.nz).