Product Recalls & Withdrawal

Our Position

Metcash is committed to working with its suppliers / manufacturers to ensure all products meet the relevant consumer health and safety requirements by removing from distribution, sale & consumption of food which may pose a health and safety risk to consumers.

At all times, we aim to handle any recalls and withdrawals correctly and promptly to avoid placing consumers at risk.

Recalls and Withdrawals Submission

During Business Hours (8.00am to 5.00pm)

Vendors are required to submit product notifications via the below 2 options.

  • GS1 Recallnet users please log onto https://recallnet.gs1au.org for recall or withdrawal submissions.
  • Manually complete the Australian and New Zealand Recall/Withdrawal form (available from the AFGC website http://www.afgc.org.au/publications/);and submit to the Metcash recall contacts below. After submitting this form, we ask that you contact the below people to confirm receipt of your email.

To avoid complexity, inconvenience and cost for all parties, whenever possible, recall or withdrawal notification should be made during working hours and ideally well before 5.00pm on a Friday.

Supplier Fees for product recalls or withdrawals

For fees and charges associated with product recalls or withdrawal, please request this information from the below contacts.

Contacts Details

To advise Metcash of a product recall or withdrawal, please contact the Food Safety Dept. on the below details:

Business Hours Mon –Fri 8am to 5pm

Phone: 1800 119 920 or 1300 135 690
Email: recalls@metcash.com; consumersupport@metcash.com

After Hours

Acting Recall Manager
Leonie Elkris:     Ph: 0408 759 702     Email: recalls@metcash.com

Group Food Safety Manager
George Passas:   Ph: 02 9741 3138      Email: George.passas@metcash.com

Useful Information 

The government websites below contain useful information regarding product recalls & withdrawals:

George Passas
Group Food Safety Manager
Phone: (02) 9741 3138
Email: george.passas@metcash.com