Food Safety, Standards & Compliance

Food Safety

Metcash are committed to providing safe, quality products that offer outstanding value. Our Group Food Safety Team, in conjunction with our Merchandise Departments achieve this by the development of end to end processes, product specifications, supplier performance & product development standards.

Metcash will work collaboratively with all suppliers to achieve customer satisfaction by ensuring that they are informed of our expectations. The following information pages are designed to provide the necessary resource information to enable this. In this section we provide all our supplier & private label product standards as well as advice in relation to recall & withdrawal notifications.

For further information please contact

George Passas
Group Food Safety Manager
Phone: (02) 9741 3138
Email: george.passas@metcash.com

Product Recalls and Withdrawals

Approved Supplier Program Requirements

Metcash Produce Specifications

Dear Metcash Stakeholder,

The attached produce specifications have been developed to provide clear guidance for produce suppliers to Metcash Food & Grocery Fresh Branches. They are a significant element of our nationwide “Compelling Fresh” offer for IGA Stores, independent branded retailers and our Convenience partners.

Our retail and convenience customers are welcome to refer to these specifications as a guide, with the understanding that Metcash is setting very high standards for the produce supply industry. They represent the “minimum quality standard” for produce at receipt into our Metcash Food & Grocery Fresh Branches.

We welcome your feedback and invite you to contact us to ensure the continuous improvement of the quality of our produce offer for our customers.