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Privacy Policy

Metcash Limited ACN 112 073 480, its related bodies corporate, and its business pillars including IGA Distribution, Campbells Wholesale and Australian Liquor Marketers (Metcash) is committed to the protection of personal privacy within the scope of applicable law. This Privacy Policy covers Metcash's treatment of personally identifiable information that we collect or hold about individuals.

The information we collect: Metcash may collect information about you such as your name, associated company names, address, e-mail and other contact details, position, occupation, business and financial information and information about products or services you have obtained from us or are interested in. Where practicable, we will make the purpose for which we collect personal information clear at the time of collection. If you do not provide us with certain information we may be unable to provide you with access to our services or products.

Users can generally visit Metcash websites without revealing who they are or other personal information. Metcash will not collect any personal information about visitors to its websites except when they knowingly provide it. Our websites may also provide links or references to non-Metcash websites and resources. Such websites and resources are not subject to this Privacy Policy. You should review the privacy policy of each individual non-Metcash website you access via links from our websites and assess whether the policy of each non-Metcash website is satisfactory to you before you use that website.

Cookies: The Metcash websites use cookies to track user traffic patterns and to better serve you when you revisit the website. A cookie is a small data file that a website may write to your hard drive when you visit it. A cookie file can contain information, such as a user ID which the website uses to track the pages you have visited. You can refuse all cookies by turning them off in your browser. However, full functionality for the Metcash websites requires the use of cookies.

How we use your information: Metcash will use the personal information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally we will only use and disclose your personal information as follows:

 
  • to establish and maintain your relationship with Metcash, including in some cases disclosing your name and address (as required by law) and providing you with information necessary to allow you to remain in contact with Metcash;
  • to provide the products or services you have requested from Metcash and keep a record of them;
    to provide credit to you, which may include disclosures to credit reporting agencies;
  • to answer your inquiry;
  • to register you for events or promotions;
  • to assist us to make Metcash's services and products more valuable or useful to you;
  • to undertake direct marketing of products or services of Metcash and other parties and to keep you informed of new developments we believe may be of interest to you. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications;
  • to third parties who work with us in our business and provide, promote or improve the products or services you have requested or are interested in, such as manufacturers and suppliers, couriers and delivery contractors, marketing consultants and promotions companies, website hosts and IT consultants and professional advisers such as management consultants, lawyers and accountants.

Access to your information: You can request access to the personal information that Metcash holds about you by contacting our Privacy Officer as set out below. We will provide you with access to your personal information unless we are legally authorised to refuse your request. We may charge a reasonable amount for providing access.

If you wish to change personal information that is out of date or inaccurate at any time please contact us. After notice from you, we will take reasonable steps to correct any of your information which is inaccurate, incomplete or out of date. If you wish to have your personal information deleted please let us know and we will delete that information wherever practicable.

We may refuse your request to access, amend or delete your personal information in certain circumstances. If we do refuse your request, we will give you reasons for our decision and, in the case of amendment, we will include a note with your personal information that you have disputed its accuracy.

Security: Metcash will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

The Internet is not a secure method of transmitting information. Accordingly, Metcash cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information.
Changes to this Privacy Policy: Metcash may amend this Privacy Policy from time to time by posting the amended version on our websites. We suggest that you visit our websites regularly to keep up to date with any changes.

Contacting us: If you would like any further information, or have any queries, problems or complaints relating to our Privacy Policy or our information handling practices in general, please contact our Privacy Officer using the following details:

The Privacy Officer
Metcash Limited
50 Waterloo Road
Macquarie Park NSW 2113
Tel: (02) 9751 8200
Fax: (02) 9741 3027
E-mail: privacy@metcash.com